New Shoppers - Need a hand?

Shopping at saffronart is simple and easy. This page will help you understand how to navigate through the shop and make purchases.

The Shopping Cart

The Shopping Cart stores all the artworks you would like to purchase on saffronart. To add an artwork, choose your selection from the "Saffron Catalogue" and click on "Add to Shopping Cart". We request you to "Register" (if you are a new user) or "Login" (if you are a saffronart member), so that we can configure your shopping cart by incorporating the appropriate taxes, shipping and handling charges.

How to Buy ?

Once you have logged in with your username and password, and you wish to purchase an artwork from your shopping cart, just click on "Order Now". This will present you with the payment options available online. Choose the payment option which is suitable for you, go through the procedures and terms, enter your credit card details (if applicable), and "Order" your artwork. Your order will be processed immediately and you should receive a confirmation order number for reference and tracking.

Please be rest assured that all credit card transactions on our site are secure and encrypted. Review our security information to learn more.

Enjoy your shopping experience at saffronart!

Returns & Refunds

At Saffronart, all purchases are final. We will accept returned goods only when they are being processed for a refund due to shipping or handling damage. If a painting has been damaged during shipping please contact us at returns@saffronart.com and we will process your case as expeditiously as possible. In the unlikely event of your receiving a damaged product, please do the following :

1. Make note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain.
2. Also, appropriate remarks should be made on the delivery sheet (applicable) of the courier personnel making the delivery.
3. Please notify Saffronart directly within five days of receipt of the painting if there is damage along with the details of the damage.
4. Also send us images of the work with close ups of the damaged portion(s)

If you choose to undertake the custom clearance yourself or by a third party appointed by you then the paintings will be considered delivered not at the shipping address in your order details but at the customs location at the destination country. Also please make a note of the following

1. Your purchase will be considered delivered once the relevant documents for self clearance are handed over by our logistics carriers to you/your appointed agent.
2. Saffronart is not responsible for the storage or damages to the painting(s) after the hand over of documents to you/your appointed broker and pending customs clearance.
3. Saffronart is not responsible for any delays caused during customs clearnace.
4. Saffronart will not be liable for the condition of your purchase once they reach you after custom clearance.

This will help in processing claims in a timely manner. Please note that Saffronart insures the painting against damage, but does not insure the frames.

If you have any other questions please send us an email at: info@saffronart.com

Security at saffronart.com

Maintaining the security of your information is very important to us. All information and transactions that are submitted to saffronart are handled with industry-standard SSL encryption,certified by Verisign.

When you enter your credit card number into the art shop order form, it is transmitted across the internet in an encrypted(scrambled) form.It is only decoded when it reaches our authorization partner, cybercash by anyone.

Just on a personal note, all of us here at saffronart, feel just as comfortable using a credit card on-line as we do in a restaurant or in a physical store.

Payment Options

1. Payments in India
   Demand Draft / Cheque :
   You can select "Demand Draft/Cheque" as a mode of payment and place an order with us. Your order will be processed once we receive the Cheque/Demand Draft and the amount is credited to us.
   

   To be made in favor of -
   Saffron Art Private Limited
   Place: Mumbai

   The Demand Draft/Cheque should be mailed to the address below:

   Saffron Art Private Limited
   Industry Manor, 3rd floor,
   Prabhadevi,
   Mumbai 400025
   MH - India
   Tel: 2436 4113
   Fax: 2432 1187

2. International Payments

   
   

   Credit Cards
   We accept all International credit cards like Visa, Master and American Express. The authorization is done via an online payment gateway.

   USD Checks
   Your order will be processed once we receive the check and the amount is credited to us.
   
   Make your check in favor of:
   Planet Saffron Inc.
   Please mail the check to:
   Planet Saffron Inc.
   595 Madison Avenue, Suite 900
   New York, NY 10022
   

Direct Wire Transfer

Details will be emailed to you once you place the order choosing to pay by a direct wire transfer.

Please Note: The product(s) you have ordered will be kept on hold, under your name, for 7 days during the payment processing time. Your order will be shipped once your payment has cleared.